Privacy Policy for D Hotel Spa Mobile Application
Effective Date: July 27, 2026
Last Updated: July 27, 2027
At D Hotel Spa ("we," "our," or "us"), we are committed to protecting your privacy and ensuring a secure, relaxing experience both in our spa and within our mobile application. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use the D Hotel Spa mobile app.
1. Information We Collect
We collect information to provide, personalize, and improve our spa services and app experience:
Personal Identity & Contact Information: Name, email address, phone number, and mailing address provided during account creation or booking.
Hotel Guest Information: Room number, reservation details, or room folio information required to charge spa services directly to your stay at D Hotel Suites and Spa.
Booking & Treatment Details: Appointment dates, times, requested specialists, service history, and custom session preferences (e.g., preferred massage pressure, aromatherapy preferences, or skin care goals).
Payment Data: Payment card details and billing addresses used for booking appointments, purchasing gift cards, or buying memberships. (Note: Payment card details are processed securely through third-party payment gateways and are not stored directly on our servers.)
App Usage & Device Data: Information about how you interact with our app, including device type, operating system, IP address, and app usage analytics.
2. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery: Processing bookings, managing appointments, sending confirmations, and fulfilling spa treatments.
Room Billing Integration: Verifying hotel guest status and posting approved charges to your room folio.
Personalization: Tailoring treatments and aromatherapy preferences to your personal preferences.
Loyalty & VIP Rewards: Tracking and managing your spa rewards points, membership status, and exclusive perks.
Communication: Sending appointment reminders, notifications regarding changes, and (where opted-in) promotional offers and news.
App Improvement: Analyzing usage trends to enhance performance, functionality, and user experience.
3. Information Sharing & Disclosure
We value your trust and do not sell, rent, or trade your personal information to third parties for independent marketing purposes. We may share your information under the following circumstances:
Parent Company & Hospitality Affiliates: We may share personal information with our parent company entity, Log Cabin & Delaney Hospitality Group, and its affiliated hospitality venues (including The Delaney House and D Hotel Suites and Spa) to manage cross-venue guest stays, process room billing, streamline customer support, and provide unified guest experiences.
Service Providers: Trusted third-party vendors who assist in operating our app and spa services (e.g., spa management software, payment processors, reservation systems, and analytics providers).
Legal Compliance: When required by law, court order, or governmental requests, or to protect the rights, property, safety, and security of D Hotel Spa, Log Cabin & Delaney Hospitality Group, our guests, or the public.
4. Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure.
5. Your Choices & Data Rights
Account Information: You can review and update your profile information at any time within the app settings.
Push Notifications & Reminders: You may opt out of receiving promotional push notifications or SMS reminders through your mobile device settings or app preferences.
Data Deletion / Account Closure: You may request the deletion of your personal account and associated data by emailing us at dhotelspa@logcabin-delaney.com.
6. Children's Privacy
Our app is intended for general audiences and is not directed at children under the age of 13 (or 16 where applicable). We do not knowingly collect personal information from children without parental or guardian consent.
7. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last Updated" date at the top of this policy or via an in-app notification.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Log Cabin & Delaney Hospitality Group / D Hotel Spa
Phone: (413) 533-2100
Address: 1 Country Club Road, Holyoke, MA 01040